What we do
Specialist IT support across Victoria
Core capabilities. One team.
Managed IT Support
Proactive monitoring and fast response — so issues are fixed before your team notices them.
We monitor your systems around the clock, applying patches, updates, and fixes as needed. When something does go wrong, you have a direct line to people who already know your setup.
No helpdesk queue. No rotating roster. The same team, every time — who understand how your practice runs and what software you use.
What's included
- 24/7 system monitoring
- Remote and on-site support
- Software patching and updates
- Dental practice software support (D4W, Exact, Romexis, Core Practice)
- User account management
- Monthly reporting
Cyber Security
Data protection, ransomware defence, and Privacy Act compliance for your practice or business.
Professional practices and businesses hold sensitive data — health records, client information, financial details. That makes them targets for cybercriminals and regulated entities under the Privacy Act 1988.
We design and maintain your security posture to keep data safe and your business compliant — without adding unnecessary complexity to your daily operations.
What's included
- Endpoint protection and antivirus management
- Ransomware defence and email filtering
- Network firewall configuration
- Multi-factor authentication (MFA) rollout
- Privacy Act 1988 compliance review
- Notifiable Data Breaches (NDB) scheme guidance
- Staff security awareness training
Cloud & Microsoft 365
Secure email, file sharing, and collaboration tools configured correctly for your team.
Microsoft 365 is the standard for professional services in Australia, but a poorly configured setup creates security gaps. We deploy and manage Microsoft 365 for practices and businesses with the right access controls, backup, and security policies in place from day one.
We also advise on cloud strategy — when cloud storage makes sense for your imaging data, and when on-premises is still the right choice.
What's included
- Microsoft 365 setup and migration
- Exchange Online email configuration
- Teams and SharePoint rollout
- OneDrive and file sharing policies
- Microsoft 365 Backup
- Licensing management and cost review
Disaster Recovery
Automated backups and a tested recovery plan — so a hardware failure never costs you a full day.
Most dental practices have backups. Many have never tested them. We design backup systems that cover your patient database, imaging archive, and practice management software — then verify them regularly so we know recovery will work when it matters.
A disaster recovery plan means you know exactly what happens if a server fails, a drive corrupts, or a ransomware attack hits. You have an answer before the question is asked.
What's included
- Automated local and off-site backup
- Patient database backup (D4W, Exact, Romexis)
- Imaging archive backup and verification
- Disaster recovery plan documentation
- Regular recovery testing
- RTO and RPO definition for your practice
Network & Infrastructure
Fast, reliable networks built around the demands of dental imaging and practice software.
Dental imaging generates large files — panoramic X-rays, CBCT scans, intraoral photos. A network not designed for this becomes a bottleneck that slows your whole practice.
We design, install, and maintain the network infrastructure your practice needs — whether that is a single-surgery clinic or a multi-surgery practice with high imaging volume.
What's included
- Network assessment and redesign
- Wired and wireless infrastructure
- Firewall and router configuration
- VLAN segmentation for security
- DICOM network configuration
- Ongoing network monitoring
Hardware Procurement
The right hardware, correctly specified, at the right price — configured before it arrives at your practice.
We specify hardware based on what your practice actually needs — not what a sales catalogue recommends. That means the right server spec for your imaging volume, the right workstations for your clinical software, and the right peripherals for your clinical workflow.
We procure, configure, and deliver hardware to your practice ready to use — minimising the time your team spends on setup.
What's included
- Server specification and procurement
- Clinical workstation supply and setup
- Imaging hardware integration
- Printer and peripheral setup
- Warranty management
- End-of-life planning and replacement scheduling
Common questions
Frequently asked questions
- What is managed IT support?
- Managed IT support means your technology is monitored, maintained, and fixed proactively — before problems affect your team or operations. It includes hardware, software, security, backup, and network management on an ongoing basis.
- Do you support Dental4Windows and other dental practice software?
- Yes. We support Dental4Windows, Exact, Romexis, Core Practice, and other platforms. We know these systems from setup to day-to-day troubleshooting.
- What cyber security services do you offer?
- We provide endpoint protection, ransomware defence, email security, network firewalling, and Privacy Act 1988 compliance advice — tailored to the specific risks professional practices and businesses face as holders of sensitive data.
- How does disaster recovery work?
- We set up automated backups of your critical data, software, and files. We test recovery regularly so that if a server fails or data is lost, we can restore your systems quickly — often within hours.
- Can you help with Microsoft 365 migration?
- Yes. We configure and migrate Microsoft 365 — secure email, Teams, SharePoint, and OneDrive — with appropriate access controls and backup so your data is always protected.
Book a free IT assessment for your practice.
We review your setup across all six areas and tell you exactly what we find.